These terms apply to the contract regarding your booking. EVLA Stay Ltd, trading as Treallen Rock (“the Owner/Agent”, “we”, “us”), and the lead guest named below (“the Guest”, “you”), and sets out the terms on which the Property is let for holiday purposes only. This Agreement reflects EVLA Stay Ltd's published House Rules & Guest Policy at evlastay.com/houserules-guest-policy.

1. Nature of the Agreement

1.1 This is a licence to occupy the Property for a holiday only. It does not create an assured shorthold tenancy, assured tenancy, or any other statutory tenancy, and the Guest does not acquire any right to remain in the Property beyond the check-out date and time stated above.

1.2 The Owner/Agent reserves the right to re-enter and regain possession of the Property at the end of the booking period without a court order, in accordance with holiday-letting law.

1.3 Photo ID verification may be required prior to arrival, in line with short-term let requirements.

2. Payment

2.1 A non-refundable booking deposit of 33% of the total rental price is payable at the time of booking to secure the Property.

2.2 The balance of the rental price is due six weeks before the start of the rental period. If payment is not received by that date, we reserve the right to treat the booking as cancelled and to re-let the Property.

2.3 The refundable security/damage deposit is held against breakages, damage, excess cleaning, missing items, or breach of the house rules below, and will be returned within 14 days of check-out (unless a different timeframe is set by the booking platform used), less any itemised deductions.

3. Cancellation and Refunds

3.1 By the Guest: cancellation terms and any applicable refund scale will be confirmed at the time of booking. Booking deposits are non-refundable in all cases. We recommend the Guest arrange their own holiday/travel insurance to cover cancellation, curtailment, and loss.

3.2 By the Owner/Agent: if the Property becomes unavailable for reasons beyond our control (e.g. damage, emergency, or double-booking error), we will offer a full refund of monies paid. Our liability is limited to the amounts paid by the Guest for the booking.

3.3 No-shows and same-day cancellations are non-refundable unless required by law.

3.4 EVLA Stay Ltd reserves the right to cancel a booking in cases of suspected fraud, breach of these house rules, or safety concerns, in which case any applicable refund will be processed in line with the platform's policy.

4. Damage, Care & Security Deposit

4.1 Any damage or breakages must be reported as soon as they happen.

4.2 Guests are responsible for the cost of repair or replacement for damage beyond normal wear and tear.

4.3 Where a deposit is not pre-authorised, EVLA Stay Ltd reserves the right to charge the payment card on file for verified damage, subject to itemised evidence being provided to the Guest.

5. Occupancy and Use

5.1 The Property must not be occupied by more than 6 guests at any time, including day visitors and those staying overnight. Only pre-registered guests may visit or stay, and no unauthorised guests are permitted at any time.

5.2 The Property is to be used for holiday purposes only and must not be used for parties, events, filming, or any commercial purpose without prior written consent. Parties, events, stag/hen events, and proms are strictly prohibited.

5.3 The lead booker must be 25 years of age or over.

5.4 Do not sublet or host additional overnight or day guests without prior agreement from EVLA Stay Ltd, confirmed in writing via the booking platform message system or email.

5.5 All guests must depart the Property and its land, with all personal belongings removed, by the official check-out time. Late check-out without prior agreement may incur a charge of up to £250/hour, or the pro-rated nightly rate, at EVLA Stay Ltd's discretion.

6. Check-in / Check-out

• Check-in: from 4:00 PM. No early check-ins without prior agreement — message us in advance for late arrivals.

• Check-out: by 10:00 AM.

• Self check-in via on-site lockbox/smart lock; access code sent at commencement of the rental contract.

• Photo ID verification may be required prior to arrival.

7. House Rules

• No smoking or vaping anywhere inside the home or on the grounds. Guests will be charged the actual cost of professional deep-cleaning required to remove smoking odour or residue, which may be up to £1,000.

• No pets, except assistance dogs (please notify us in advance).

• Quiet hours: 10:00 PM – 8:00 AM. This is a residential area — please keep noise to a respectful level, especially outdoors.

• Parking is available on the Property driveway for two cars only.

• Before departure: load/start the dishwasher or wash and store dishes, take out the trash, turn off lights and AC/heat, lock all doors and windows, and leave keys in the lockbox. A reasonable additional cleaning fee may apply if the Property is left requiring materially more than standard turnover cleaning.

• See seperate House Rules and Guest Policy on our website for complete House Rules & Guest Policy document.

8. Safety

• Lock all doors and windows when leaving the Property.

• Do not tamper with smoke or CO detectors.

• This property does not have a pool, hot tub, or other high-risk features beyond a standard residential home. Please take normal care on stairs and with kitchen appliances.

• Emergency contact: use the app associated with your rental booking, or our website form and chat options.

9. Privacy & Monitoring

This Property has CCTV with recording and monitoring covering entry points only (doors and windows), in line with data protection requirements. There is no audio or visual monitoring inside the home.

10. Liability

10.1 The Owner/Agent will take reasonable care to ensure the Property is safe, clean, and as described. We are not liable for temporary mechanical or utility failures beyond our reasonable control, provided we act promptly to remedy them once notified.

10.2 The Guest is liable for any loss or damage to the Property or its contents caused by the Guest or members of their party, beyond fair wear and tear, and this may be deducted from the security deposit or separately invoiced if it exceeds the deposit held.

10.3 Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, or for fraud, or any other liability that cannot lawfully be excluded.

10.4 Personal belongings brought to the Property are left at the Guest's own risk. The Guest is strongly advised to hold appropriate travel/holiday insurance.

11. Right to Terminate Occupancy Early

We reserve the right to require the Guest and their party to vacate the Property immediately, without refund, in the event of a serious breach of the house rules, illegal activity, or behaviour that causes damage, danger, or serious nuisance to neighbours or the Property. Guests removed for breach of these rules remain liable for any costs incurred as a result.

12. Data Protection

Personal information provided by the Guest will be used solely to administer the booking and provide holiday services, in accordance with EVLA Stay Ltd's Privacy Policy, available at evlastay.com.

13. Governing Law

This Agreement is governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

14. Agreement

By paying the booking deposit and/or signing below, the lead guest confirms they have read, understood, and agree to be bound by this Agreement on behalf of all members of their party, including any additional terms and house rules provided separately for this Property.

 

EVLA Stay Ltd, trading as Treallen Rock. Tel: 0044 (0)7932 955738. Email: info@evlastay.com. Registered office: Trudgeon Halling, The Platt, Wadebridge, Cornwall, PL27 7AE, UK. Registered in England, number 16891063.