Our privacy policy sets out how EVLA Stay uses and protects personal information that you give us when making a booking online or via phone.

It is also the privacy policy for our website www.evlastay.com, governing the privacy of all those who choose to use it. The policy sets out different areas where user privacy is concerned and outlines obligations and requirements of all users, the website and its owners. Additionally, the way this website processes, stores and protects user data and information will also be covered.

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1. Information We Collect About You When Making a Booking. When you make a booking, through our website on via the phone we will ask you to provide personal information about yourself, eg. your name, address and other contact information. The information about your booking is used to arrange your holiday accommodation and any other concierge service options you are requesting us to supply.

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2. Form Completion. We may collect information you provide when you complete and submit forms on our website.

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If you contact us, we may keep a record of the correspondence.

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3. Use and storage of your information. We have legal obligations to keep your personal data safe. We will tell you how we will use your information.

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Your booking information is held securely on our third party, GDPR compliant booking system.

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Information you provide to us will not be shared with third parties without your knowledge. We use the information to provide holiday services to you under our contractual obligation and to provide you with the best possible service. We may also use it to improve our products and concierge service options.

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We may use the information provided to send our customers occasional communications.

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4. Payments. Transactions are carried out through independent third parties and governed by third party terms and conditions in all cases. We do not store or process credit card details. EVLA Stay uses BAC’s Transfer for our online and telephone bookings.

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5. Your rights. We will hold your information on our systems for a period that we deem to be commercially viable.

You have the right to have all your information deleted from our systems, ask for a copy of the information we hold about you, amend incorrect information we hold about you, request EVLA Stay to stop processing information about you.

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6. Our Website. We ensure appropriate steps are taken to protect the privacy of users throughout their visiting process. Our website complies to all UK national laws and requirements for user privacy.

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7. Use of Cookies. The EVLA Stay website uses cookies to improve users experience while visiting the website. Our website uses a cookie control system allowing users,to allow or disallow the use of cookies on their computer or device. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer or device. Users are advised that if they wish to deny the use and saving of cookies from our website on to their device, they should take necessary steps within their web browsers security settings to block all cookies from our website and external serving vendors.

Our website uses tracking software to monitor visitors use  if the site This software is provided by Google Analytics which uses cookies to track visitor usage. You can review Google’s privacy policy. Other cookies may be stored on your device by external vendor links to different websites and also links on the Evla Stay website. Although our website looks to include safe and relevant external links, users are advised to take caution before clicking external links that maybe included on our website. We do not guarantee or verify content of externally linked websites. Users should always take caution when they click on external links which are done at their own risk. We cannot be held liable for any damages or implications caused by visiting external links.

Contact & Communication

Users contacting our website or employees do so at their own discretion and provide any personal information requested at their own risk. We advise users using online forms that they do so at their own risk.

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8. Social Media. Communication, engagement and actions taken through external social media platforms that our website and employees participate on are always custom to the terms and conditions as well as the privacy policies held with appropriate social media platforms. Our website and employees will never ask for personal or sensitive information through social media platforms and would encourage users wishing to discuss sensitive details to make direct contact with EVLA Stay. Our website may use social sharing buttons which help share web content directly from web pages to a social media platform. By using these links, users are advised that they do so at their own discretion and should note that a social media platform may track and save your request to share a web page through your social media platform account.

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9. Shortened Links in Social Media. Our website and employees via their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy. Users are advised to take necessary caution before clicking shortened URLs published on social media platforms by our website and employees. Our website and employees cannot be held liable for any damages or implications caused by visiting any shortened links.