1. Owners. The Evla Stay holiday home is owned and rented out by Mr Allen (hereafter referred to as the “Owners” whose business administration address is Evla, Beke Avenue, Reading, RG2 9ZB

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2. Booking. Bookings cannot be accepted from persons under the age of 25 years or from parties where the majority of members are under 25 years (except families or supervised groups). No bookings can be accepted from single sex parties. The number of persons occupying the Evlastay property must not exceed the number agreed with the Owners. The person who signs the booking form will be totally responsible for all persons included on the form and is also responsible for ensuring that they are aware of all booking conditions. The Owners reserve the right to decline any booking or to refuse to hand over a key to any person who is not considered suitable, or has not fully complied with the booking conditions.

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3. Reservation. To secure the reservation, complete all parts of the booking form, and send it together with a deposit of 25% of the total cost (including any concierge service option\s booked). The balance is payable twelve weeks before the date of arrival at the property. Further, at the time of payment of the balance, a refundable damage deposit of £250 will also be due. If the balance (and damage deposit) is not received by the due date, the Owners reserve the right to cancel the booking without refund of the deposit, and the house will be offered for a resale. Any bookings made within twelve weeks of the start of the holiday require full payment at the time of booking. The return of the booking form with the deposit, is legally binding on the sender (“Hirer”). If the booking form is not signed and returned, the payment of the deposit will be deemed to be an acceptance of these Terms and Conditions.

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4. Cancellation. Once a booking is confirmed by the Owners, the Hirer is totally responsible for the total cost of the rental. If the booking is cancelled twelve weeks prior to the date of arrival, the deposit will be forfeited and will not be returned. If the booking is cancelled within twelve weeks of arrival the total cost of the holiday will be payable unless the Owners are able to re-let the property in which case the Owners will return 75% of the total cost of the holiday and the full deposit will be forfeited. The Hirer is recommended to take out insurance against cancellation for any reason, as no cancellation insurance is taken out by the Owners. The Hirer is recommended to take out insurance against any loss.

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5. Pricing. Prices quoted include VAT, the cost of electricity, gas and water.

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6. Booking Changes by the Hirer. Any alterations requested to a booking by the Hirer will be subject to agreement with the Owners. Any change in holiday dates will be subject to the agreement of the Owners.

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7. Booking Changes by the Owners. If for any reason whatsoever, the Owners cancel or alter arrangements made for the Hirer, they will make every effort to offer alternative dates, but no alternative dates can be guaranteed. If the Hirer does not accept any alternative offer put forward by the Owners the Owners will return to the Hirer all monies paid, whereupon the Owners’ liability will cease, and the Owners will not be liable for any other costs, damages or expenses incurred.

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8. Damage, Loss and Nuisance. The Hirer agrees that the supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Hirer at all times.

The Hirer will be responsible for leaving the accommodation in good order and clean condition. The Hirer will pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation period. Any damage caused to the property or its contents (exc. reasonable fair wear and tear), shall be charged at cost to the Hirer. The Hirer will pay for the rectification of stains to all surfaces. The Owners shall be entitled to use their own tradesmen for this purpose. All associated costs will be passed to the Hirer. The Owners shall be entitled to use the damage deposit held by them without notice to the Hirer.

The Hirer agrees not to cause nuisance or annoyance to occupants of nearby properties and to allow reasonable access to the property by the Owners or their agents if and when required. If in the opinion of the Owners, any person is not suitable to continue their occupation of the property for whatever reason, the contract may be rescinded and the Owners may repossess the property with immediate effect. The Hirer will remain liable for the whole cost of the hire and no refund shall be provided.

The security of the house is the responsibility of the Hirer during the total period of the tenancy. All doors and windows must be locked whilst the house is unattended and in the event of any theft or damage to the property as a consequence of this provision not being complied with, the Owner will hold the Tenant responsible for all losses and damage.

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9. Occupancy. Occupancy shall be from 4.00 p.m. on the day of arrival until 10.00 a.m. on the day of departure, unless special arrangements have been agreed with the Owners. The housekeepers have only a limited time to prepare the property for its next guests.

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10. Dogs. Are allowed at the Owners’ discretion for which there is an additional charge of £40. The Hirer agrees that all dogs shall be kept under strict control at all times whilst on the property. Any fouling of lawns, paths etc. shall be cleared up by the Hirer. No dogs shall ever be left in the property unattended. No dogs are allowed in bedrooms or on chairs or settees and hair must be cleared up before departure. If dogs damage the floors, carpets or soft furnishings in the house, the Hirer shall pay for the damage, and the Owners may forfeit and retain the damage deposit.

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11. Cars. Hirer must comply with any parking provision during the rental period.

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12. LIABILITY. Whilst the Owners make every effort to ensure the accuracy of the property description on the website and elsewhere, the Owners shall not be held responsible for any alleged inaccuracy. The Owners shall not accept responsibility for any sickness, injury, loss, damage, additional expense or inconvenience, directly or indirectly, caused by or arising out of the property or its appearance, plumbing, gas, electrical or otherwise or exceptional weather conditions. The Owners shall not accept responsibility or any liability if the property does not meet the Hirer’s expectations once they arrive at the property. If the Hirer decides not to stay in the house or the Hirer decides to cut short their stay early, the Owners shall not be liable to make any refund of any part of the rental. Owners take no responsibility for Hirers personal property (including pets), car or the car’s contents or any member of the party during their occupancy. The Owners do not carry insurance for these points.

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13. Force Majeure. In the event that, following confirmation of the booking, the Owners are unable to honor the booking as a consequence of the Owners being unable to manage the property for whatever reason or if there is an issue or problem with the property which the Owners are unable to remedy in time, the Hirer is due to commence the holiday, then the Owners shall be entitled, without liability, to cancel the booking. In such event, the deposit and any other monies paid shall be returned to the Hirer whereupon the Owners’ liability will cease with immediate effect.

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14. Data and Protection Regulation. The Hirer can view the Owners privacy policy at Evlastay website. The privacy policy sets out how the Owners may share and use the Hirer’s personal information which is held by the Owners. By completion of the booking form or by rental of the property, the Hirer agrees and confirms its authority to the Owners collection and use of any personal information the Hirer may hold in accordance with the privacy policy. The Hirer may opt out at any time by written notification to the Owners.

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15. Indemnity. The Hirer shall pay and/or indemnify the Owners for any damage, liability, loss, cost and expenses howsoever caused as a result of a breach or non-compliance by the Hirer (or any person occupying the property during the course of the rental period), with these Terms and Conditions.